Return Policy
Last Updated:
At BZC, we strive to ensure you are satisfied with your purchase. If you are not completely happy with your order, our Return Policy provides clear guidelines on how to address issues related to returns, exchanges, and refunds.
**1. Damages and Issues
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 30 days of receipt. Provide a description of the issue and photographic evidence of the damage or defect.
- We will arrange for a replacement or issue a refund, depending on the availability of the item and your preference.
- Incorrect Items:
- If you receive an item that does not match your order, please contact us within [number] days of receipt. Provide details of the incorrect item and your original order number. We will assist you in resolving the issue by sending the correct item or processing a refund.
**2. Exceptions and Non-Returnable Items
- Non-Returnable Items:
- For hygiene reasons, we do not accept returns on if they have been used or become dirty, underwear, swimwear]. Please ensure that you review product descriptions and sizes carefully before purchasing.
- Return Limitations:
- Items must be returned in their original condition, including packaging, tags, and any included accessories. Items that have been worn, washed, or altered will not be accepted for return.
**3. Exchanges and Refunds
- Exchanges:
- If you wish to exchange an item, please contact us to initiate the process. Exchanges are subject to product availability. If the item you want to exchange for is not available, we will issue a refund.
- Refunds:
- Refunds will be processed to the original payment method. Please allow 14 business days for the refund to appear in your account after the return has been processed.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
**4. Return Process
- Initiating a Return:
- To initiate a return, please contact us at [your email address] with your order number and reason for the return. We will provide you with return instructions and a return authorization number if applicable.
- Shipping Returns:
- Returns should be shipped to [return address]. Please use a trackable shipping service or purchase shipping insurance, as we are not responsible for lost or damaged return shipments.
**5. Contact Information
If you have any questions or need assistance with a return, please contact us:
- Email: bzc2.10.07clothing@gmail.com
- Phone: 0400215531
Thank you for shopping with BZC! We appreciate your business and are here to help ensure a smooth return process.